Terms and Conditions for Russet Petals
Welcome to Russet Petals. By accessing or using our website, services, or products, you agree to be bound by these Terms and Conditions. Please read them carefully. These Terms apply to all visitors, users, and others who access or use our online platform.
1. Services Overview
Russet Petals provides bespoke floral arrangements for events, wedding floristry, corporate flower subscriptions, floral design workshops, artisanal potted plants, dried flower art, and delivery services. Our goal is to bring natural beauty and artistry into your life.
2. Orders and Payment
- Bespoke Arrangements: All bespoke arrangements require a consultation and agreement on design and pricing. A deposit may be required upon confirmation.
- Pricing: Prices for our products and services are as displayed on this service or as quoted during a consultation. We reserve the right to change prices at any time without prior notice.
- Payment: Full payment for orders is typically required in advance or as per agreed terms for larger projects. We accept various forms of payment which will be specified at the time of order.
- Subscriptions: Corporate flower subscriptions will be billed according to the agreed frequency and duration.
3. Cancellations and Refunds
- Standard Orders: Cancellations for standard floral arrangements must be made at least 24 hours prior to the scheduled delivery or collection time for a full refund.
- Event and Wedding Floristry: Specific cancellation policies for events and weddings will be outlined in your individual contract. Deposits for these services are typically non-refundable.
- Workshops: Workshop fees are generally non-refundable but may be transferable to another date or participant if notice is given at least 7 days before the workshop.
- Product Quality: If you are not satisfied with the quality of our products, please contact us within 24 hours of receipt with photographic evidence so we can address your concerns. Refunds or replacements will be offered at our discretion.
4. Delivery Services
- Delivery Areas: We offer delivery within specific areas. Please confirm your delivery postcode when placing an order. A delivery charge may apply.
- Delivery Times: While we endeavour to meet specific delivery times, these are often estimates and cannot be guaranteed, especially during peak seasons.
- Recipient Responsibility: It is the customer's responsibility to ensure that the recipient or a suitable person is available to receive the delivery. If no one is available, we may leave the item in a safe place or attempt re-delivery, which may incur additional charges.
5. Intellectual Property
All content on our site, including but not limited to designs, text, graphics, logos, and images, is the intellectual property of Russet Petals and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Russet Petals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the service; (b) any conduct or content of any third party on the service; (c) any content obtained from the service; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Scotland.
8. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
9. Contact Us
If you have any questions about these Terms, please contact us:
- Russet Petals
- 14 Regent Terrace
- Floor 1
- Edinburgh, Scotland, EH7 5BL
- United Kingdom
- Phone: 0131 496 0778